All FAQs (Helpie FAQ)

Sample of All FAQs (Helpie FAQ)

Helpie FAQ

  • How secure is my data with A2E?

    We respect your privacy and employ advanced data encryption methods to protect your data. Your photos are only used to create your portrait and are not shared or used elsewhere. Your data will be automatically deleted after 30 days.

  • Can I upload photos with multiple people in one photo?

    No. A2E AI only works with individual photos, meaning each portrait should contain one person for best results.

  • What can I do if I am not satisfied with the generated portrait?

    We strive to deliver the best portraits for our customers. If you are not satisfied with the result, we offer a re-processing option to refine your portrait.

  • Is there any particular size or resolution required for the uploaded selfies?

    At least 512×512. The bigger your face occupies the photo, the better your resulting portrait will be. Our AI can work with most photo resolutions.

  • Is there any specific lighting condition or angle for the selfies to be uploaded?

    While our AI is programmed to handle different lighting conditions and angles, clear, well-lit front-facing photos are the best for creating optimal results.

  • How long does it take for my portrait to be generated?

    The processing time may vary based on the volume of concurrent workload. In general, it takes 2-4 hours. Your result will be notified by an email. Please check your mailbox and spam list.

  • How many selfies do I need to upload for A2E to create my portrait photo?

    We recommend you to upload at least 2 good quality selfies to ensure the AI can accurately generate your portrait.

  • How does A2E work to create my portrait photo?

    A2E uses cutting-edge AI technology to process and analyze the selfies you upload. It then uses the information from this analysis to generate your new, high-quality portrait photo. The AI technology will create a stunning portrait photo that closely resembles your uploaded selfies, bringing out your best features.

  • Why A2E photo is free while similar services charge a premium?

    We have an edge in computing cost. We build our own GPU computing center so our AI computation cost is much lower than our competitors, which allows us to rely on ads instead of your credit cards.

  • Will my data be exploited?

    We do not use your uploaded photos or your generated photos for any purpose. Your date will be automatically deleted after 7 days. Make sure to download your AI portraits before its gone!

  • Is A2E photo free?

    We do not charge users for using A2E photo. We rely on advertisements to support our operation. If you like our service, please help click ads in our website.

  • Who can I contact if I have problems with my payment?

    If you encounter any difficulties with your payment, please reach out to our customer support team immediately for assistance. We’re here to help!

  • Are there any hidden fees when making payments?

    There are no hidden fees. You pay for the credits, and you use those credits according to our fee schedule. You can review the pricing details on our website before making a purchase.

  • Do I need to enter my credit card for the free trial?

    No, you can sign up and enjoy the free trial without entering any credit card information.

  • Can I get a refund on purchased credits?

    Credits are non-refundable as they do not expire and can be used to create content with your digital twin at any time. However, if you encounter any technical issues, please contact our support team for assistance.

  • What is Credit?

    Credits are used to generate assets (videos, photos, audios) and to authenticate assets.

    For most users, simply speaking, a credit allows you to generate a video of the length of one minute.

    A credit can be used partially. For example, if your generated video is 15 seconds, the system deducts 0.25 credits. You only pay for what you use.

    A small group of users may be curious: what does “authenticate assets” mean? At A2E Lab, we seriously care about if avatar technology is misused.

    Technically speaking, credit is not only a mere number, it is a also token tracked by block-chain technology. In order to prevent the abuse of the capability of our custom avatar creation, we assign a unique token to each custom-made avatar. The behavior of the following creation of such custom-made avatar is subsequently tracked via the block-chain. In other words, when a credit is spent to create an asset from a custom-made avatar, the credit is used to authenticate whether or not the user has the permission for the creation.

    So far, the block-chain technology is only used internally to prevent avatar abuse. We may later introduce a type of exchangeable block-chain token (or NFT). Welcome to share with us your idea contact@a2e.ai 

  • What payment methods are accepted?

    We accept various payment methods including credit cards, paypal, AliPay (via stripe), and some popular online payment platforms. Please proceed to the checkout page to see all available options.

  • Is it safe to make payments on a2e.ai?

    Yes, your payment security is our top priority. We use industry standard stripe.com and paypal.com to process the payment. We will never know or store your financial information. SSL security to ensure that your credit card information is 100% protected.